Transpeak Couriers & Logistics Pvt Ltd - Terms of Service

1. Acceptance of Terms

Welcome to Transpeak Couriers & Logistics Pvt Ltd.’s ("Company," "we," "us," or "our") Terms of Service. By using our courier and logistics services and accessing our website (www.transpeakww.com), you agree to comply with and be bound by these Terms of Service. If you do not agree with these terms, please refrain from using our services and website.

2. Service Description

a. Transpeak Couriers & Logistics Pvt Ltd offers a range of courier and logistics services, including package delivery, express shipping, and supply chain management solutions.

b. Our services are subject to availability and are provided based on the information provided by the user during order placement.

3. User Responsibilities

a. You are responsible for providing accurate and complete information when placing orders for our services. Any discrepancies or inaccuracies may result in delays or unsuccessful deliveries.

b. You agree not to use our services for any unlawful, prohibited, or fraudulent activities.

4. Order Confirmation and Pricing

a. Once you place an order for our services, you will receive an order confirmation email detailing the service, pricing, tracking AWB (Air Way Bill) and any additional instructions.

b. Pricing for our services is available on our website and may vary based on factors such as package size, destination, and delivery speed.

c. The pricing provided does not include customs duties, taxes, or other related charges, which are the responsibility of the recipient.

5. Payment

a. Payment for our services is due at the time of order placement. We accept various forms of payment as indicated on our website.

b. In the event of any billing discrepancies or issues, please contact our customer service within 7 days of the transaction.

6. Delivery and Tracking

a. We strive to deliver packages promptly, but delivery times may vary based on factors beyond our control, such as weather conditions and customs clearance.

b. You can track the status of your shipment using the tracking number provided in the order confirmation.

7. Changes and Cancellations

a. Changes or cancellations to your order may be possible, depending on the status of the shipment. Please contact our customer service for assistance.

8. Liability and Insurance

a. While we take utmost care in handling and delivering packages, we are not liable for any loss, damage, or delay caused by factors beyond our control, including but not limited to natural disasters, accidents, or customs inspections.

b. We offer insurance options for certain shipments. It is recommended to inquire about insurance coverage when placing your order.

9. User Accounts

a. To access certain features and benefits, you may need to create a user account. You are responsible for maintaining the confidentiality of your account information.

10. Intellectual Property

a. All content on our website, including text, graphics, logos, and images, is the property of Transpeak Couriers & Logistics Pvt Ltd and is protected by intellectual property laws.

11. Governing Law

a. These Terms of Service are governed by the laws of the jurisdiction in which Transpeak Couriers & Logistics Pvt Ltd is registered.

12. Changes to Terms of Service

a. We reserve the right to modify or update these Terms of Service at any time. Any changes will be effective upon posting on our website. Your continued use of our services after such changes constitutes your acceptance of the modified Terms of Service.

For any questions or concerns regarding these Terms of Service, please contact us at cs@transpeakww.com. Thank you for choosing Transpeak Couriers & Logistics Pvt Ltd for your courier needs.